Privacy Policy | 91ph Official Platform

Last Updated: 2026-08-21

Privacy at a Glance

  • What we collect: Account details, identity verification, payment info, and technical device data.
  • Why we collect: To manage your account, process payments, prevent fraud, and meet legal requirements.
  • Who sees it: Only our internal team and trusted partner providers (payment/KYC) required to run the service.
  • Retention: We keep data for the life of your account plus the period required by Philippine law.
  • Your Control: You can request access, correction, or deletion via our support channels.

Introduction and Scope

Welcome to 91ph. We are committed to protecting the privacy and security of our players in the Philippines. This Privacy Policy explains how we handle your personal information when you use our website and services.

This policy applies exclusively to the 91ph platform. Please note that it does not cover third-party websites, external payment portals, or other services you may visit after leaving our domain. Once you navigate away from 91ph, the privacy policies of those external sites apply.

Personal Information We Collect

To provide a secure and compliant gaming environment, we collect the following categories of data:

  • Account and Identity Data: Username, password, email address, and date of birth to manage your account and ensure you meet age requirements.
  • Verification Documents: Government-issued IDs or proofs of address used for KYC (Know Your Customer) processes to prevent identity theft.
  • Payment Data: Transaction details and payment method information required to facilitate deposits and withdrawals in PHP.
  • Gaming and Transaction Activity: Records of your bets, wins, losses, and bonus usage to monitor account health and prevent fraud.
  • Technical Data: IP address, browser type, device identifiers, and operating system to optimize site performance and detect multi-accounting.
  • Support Communication: Records of your interactions with our support team via the available contact channels.

How We Collect Data

We gather information through three primary channels:

  • Directly from You: When you register an account, submit KYC documents, or contact our support team.
  • Automatically: Through cookies and server logs when you browse our site or use the official app.
  • Partner Providers: From our payment processors and identity verification partners to confirm the validity of your transactions and identity.

Why We Use Data

Your data is used strictly for operational and legal purposes, including:

  • Account Management: Creating and maintaining your user profile.
  • Financial Transactions: Processing deposits and withdrawals securely.
  • Security and Compliance: Verifying age, preventing fraud, and stopping the creation of multiple accounts.
  • Personalization: Tailoring the gaming content and offers displayed to you.
  • Legal Obligations: Complying with the regulatory frameworks governing gambling operators in the Philippines.
  • Marketing: Sending promotional updates only if you have explicitly opted in to receive them.

When We Share Data

We do not sell your personal data to third parties. We only share information with:

  • Technical & Service Providers: Partner providers who handle payment processing, identity verification, and website hosting.
  • Legal Authorities: When required by law or to respond to a valid legal request from relevant Philippine authorities.

How We Protect Data

We implement robust security measures to keep your information safe:

  • Encryption: We use industry-standard encryption for data in transit to prevent interception.
  • Access Control: Internal access to personal data is strictly limited to authorized personnel who require it for their job function.
  • Payment Isolation: Sensitive payment details are handled through isolated, secure gateways.
  • Continuous Monitoring: Our systems are monitored to detect and respond to unauthorized access attempts.

Cookies and Tracking

We use cookies to enhance your experience and remember your preferences. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.

Your Rights

Depending on your location and account status, you have the following rights regarding your data:

  • Access & Correction: Request a copy of your data or update incorrect information.
  • Deletion & Portability: Request the deletion of your account or a transfer of your data.
  • Objection & Withdrawal: Withdraw consent for marketing or object to specific data processing.

Note: Even after account closure, certain data must be retained by 91ph to comply with anti-money laundering (AML) and gambling regulations in the Philippines.

To exercise these rights, please contact our support team via the channels available on this site.

How Long We Retain Data

We retain your personal information for as long as your account remains active. Once an account is closed, we keep the necessary data for the duration required by applicable law in the Philippines to meet legal and auditing obligations.

Age Limits

Our services are strictly restricted to individuals aged 18 years or older. If we discover that a minor has created an account, that account will be closed immediately and any funds may be handled according to our Terms. Parents or guardians who suspect a minor is using the platform should report this via our Support page.

Cross-Border Transfers

To provide our services, some of our technical and service providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data regardless of where it is processed.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will publish updates directly on this page. We encourage you to check the "Last Updated" date at the top of this page regularly to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding your privacy and personal data, please reach out to us through our official Support Center.