Deposits & Withdrawals Guide

How the Cashier Works

The 91ph cashier serves as the financial hub for your gaming experience. Your account balance is held exclusively in PHP and is displayed using the ₱ symbol throughout the platform. By consolidating deposits and withdrawals into a single interface, we ensure you have a clear overview of your available funds. It is important to understand that while deposits are designed for quick access, withdrawals are treated as reviewed requests. This means every payout request undergoes a security check to ensure compliance and accuracy before the funds are dispatched from our system to your chosen payment method.

Payment Method Categories in the Philippines

How to Deposit

1. 1
   Access Your Account: Use the official login to enter your account and navigate to the main menu.
2. 2
   Open the Cashier: Click on the deposit or cashier button to open the payment interface.
3. 3
   Choose Your Method: Select a payment category that suits your preference from the available list.
4. 4
   Specify Amount: Enter the PHP amount you wish to add to your balance.
5. 5
   Confirm Transaction: Follow the prompts to authorize the payment in your app or on the secure payment page.
6. 6
   Verify Balance: Check your account balance. If it doesn't update, please visit our Support page with your reference number.

Why Payment Methods Must Be in Your Own Name

This is the most common reason for withdrawal failures. To prevent fraud and account takeover, 91ph strictly enforces a "Closed Loop" policy: funds must return to the same account holder at the source. Third-party payments—meaning payments made from an account belonging to a friend, family member, or any other person—are automatically rejected and returned to the original sender. If the name on your payment method does not match the name on your registered account, your payouts will be blocked. This is not red tape, but a critical security measure to protect your money and ensure that only the rightful owner can withdraw funds.

How to Request a Withdrawal

1. 1
   Verify Identity: Ensure your account has completed the identity verification process to enable payouts.
2. 2
   Settle Bonuses: Close or complete any active bonus wagering requirements before requesting a withdrawal.
3. 3
   Enter Cashier: Open the cashier and switch to the "Withdrawal" or "Payout" tab.
4. 4
   Select Payout Method: Choose the method where you wish to receive your funds, ensuring it matches your deposit source.
5. 5
   Submit Request: Enter the amount and submit your request for review.
6. 6
   Track Status: Monitor the progress of your request within your account transaction history.

Account Verification & First Payouts

Account verification, often referred to as KYC, is the process where we confirm that you are who you say you are. Every regulated online gaming operator is required to conduct this process to maintain a safe environment and comply with anti-money laundering standards. To make your experience smoother, verification is typically requested only once rather than for every single transaction.

During this process, you will generally be asked to provide a few documents: an official photo ID to verify your identity, a recent document showing your residential address, and proof that the payment method you are using belongs to you. This ensures that your funds are secure and cannot be diverted to another person.

Why a Withdrawal Might Be Delayed

While we strive for efficiency, several factors can cause a payout to take longer than expected. If your withdrawal is still pending, it is likely due to one of the following:

• Verification Pending: Your identity documents may still be under review. Action: Ensure all uploads are clear and complete.
• Active Bonuses: You may have an active promotion with wagering requirements. Action: Visit the Promotions page to check your progress.
• Method Mismatch: The payout method does not match your deposit method or account name. Action: Use the original payment source.
• Incorrect Details: A typo in the account number or wallet ID. Action: Double-check your payment details in the cashier.
• External Checks: Your bank or e-wallet provider may be conducting their own security checks. Action: Contact your payment provider's customer service.

If you have checked all the above and still have concerns, please contact our Support team. Please have your User ID and the transaction reference number ready to speed up the process.

How Currency and Amounts Are Displayed

All financial transactions and balances at 91ph are managed in Philippine Pesos (PHP), and you will see the ₱ symbol throughout the interface. In cases where you use a payment method that operates in a different currency, the conversion is handled by the payment provider. The amount you see and confirm during the final step of the transaction is the final active amount that will be applied to your account balance, ensuring there are no surprises regarding your total funds.

Staying in Control of Your Budget

Responsible gaming is a priority at 91ph. To help you maintain a healthy relationship with gaming, we provide various account tools to manage your spending. You can configure deposit limits within your account settings, allowing you to cap the amount you can add to your balance over a specific period. Please be aware that for security and stability, requests to decrease your limits usually take effect faster than requests to increase them.

We recommend deciding on your gaming budget before you open the cashier, rather than making decisions during a session. For more information and tools to help you play safely, please visit our Responsible Gaming page.

Protecting Your Funds and Account Security

Your financial security is paramount. We encourage all players to utilize the security options provided in the account settings, such as strong, unique passwords. Never share your login credentials or payment details with anyone. Always ensure you are making deposits through the official cashier on this domain. Be vigilant: any message, email, or call asking you to transfer money to a "representative" or an external account outside of the official cashier is fraudulent. Treat such requests as scams and report them to our support team immediately.

Frequently Asked Questions